Katie Grutsch, Support Manager for Avionté and her husband Shane welcomed their first baby last Friday! 
She’s been out of the office for just a few days and although we are already missing her greatly…I’m confident this little guy is well worth it. 

Congratulations Katie and Shane!!

Zachary Bernard Grutsch
7 pounds 10 ounces
20 inches long

Avionté, a staffing technology firm, is seeking a dynamic, high energy Technical Support Specialist II. The Technical Support Specialist will be responsible for providing software and technical support to the existing client base. This includes researching issues, working with clients on the appropriate resolution, correcting technical issues and programming requested features.

What you will get to do:

• Maintain customer relationships through superior support and customer service
• Respond to calls and emails from current clients to prioritize, track, and resolve support issues
• Correct the issues and communicate resolution to the client
• Gain in-depth knowledge of the proprietary software system
• Assist in feature development utilizing SQL and C#
• Perform Software Upgrades to new versions
• Test new product features

Skills/Qualifications:

• SQL 2005/ T-SQL programming skill set (minimum 1-2 years experience)
• Knowledge of C# programming and .Net 2.0 Framework
• 1 -2 years previous Help Desk experience
• Strong problem solving skills and attention to detail
• Ability to work in a fast paced environment
• Bachelor’s degree
• Excellent customer service skills
• Excellent written and verbal communication skills

Perks:

• High growth, energetic organization
• Work with others that share your same drive and commitment for excellence
• Significant opportunities for career advancement
• Competitive benefits including retirement plan and company-paid health insurance

Avionté is a fun, high-growth Technology Company based in Eagan, Minnesota. The company offers exciting opportunities for advancement and allows each employee to be intimately involved in the company’s growth and development. Utilizing the latest in Microsoft technology, Avionté offers a full suite of technology products to staffing firms across the country.

Tell us about what you have done!  Please include a quick introduction and responses to the following questions:

How many years of customer service experience do you posses?
Were your customers internal, external or both?
Tell us a little bit about your SQL and C# experience. What kind of projects have you worked on?
Rate your level of expertise with SQL and C# from 1-5 (5 being the highest).
What compelled you to apply for this position?
What are your salary requirements?

Please send all inquiries via e-mail.

SUMMARY: Works as part of the customer service and account management function and is responsible for customer service operations. Maintains relationships, generates revenue within client base and provides client support at the organizational level.  Work closely with the Executive and Management Team, to set customer service strategies, goals and policies appropriate to each customer segment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

§  Accountable for execution of day-to-day training and customer service operations.

§  Track customer satisfaction and performance to evaluate against service levels, quality, customer satisfaction, and cost.

§  Synthesize and communicate valuable customer feedback to relevant departments and teams.

§  Ensure that customer service operations are seamlessly integrated with other internal operational units including Sales/Marketing, Support, Implementation and Development.

§  Strategic planning efforts for the evolution of the training program and customer service function and make recommendations for organizational improvements to better support the Customer Experience.

• Manage client expectations by assessing client needs effectively and demonstrating a clear understanding of issues and possible solutions.
• Ensure the effective delivery of programs to accounts, including implementation planning, communications, training, issue resolution and reporting.
• Seek, extend, and expand client relationships and opportunities by anticipating client needs, developing solutions, and implementing programs including 3^rd party integrations, Web products and other lines of service.
• Demonstrate understanding of development areas and products relative to client assignments.
• Communicate with clients in an appropriate, professional and timely manner and help to manage issues while acting in the best interest of the company.
• Attend and participate in client meetings including conference calls and on-site visits as outlined in the annual plan or as deemed necessary.
• Utilize internal resources to ensure business is delivered effectively, on time, on budget, and in such a way that maximizes client service and profitability.

EDUCATION AND /OR EXPERIENCE:

§  Broad management capabilities, including people, process, and technology management.

§  Strong combination of people management, strategy, and analytical skills to drive optimal performance.

§  Background or experience in customer service delivery and /or Training, with at least three years in customer service for a company or business line.

§  An undergraduate degree (BS/BA) in a related field.

§  Effective presentation, verbal and written communications skills.

For consideration, email us your resume.

If you could…

• Engage new staff
• Shorten time to productivity
• Build confidence
• Make new hires feel welcome and excited
• Decrease turnover and increase retention

Wouldn’t you?

Providing professional training for your new hires will accomplish all this and more!  Great care and thought was taken selecting your new staff member, now give them the tools to succeed!

Front Office training (2 hours)

• Basic navigation
• Basic Employee
• Basic Customer
• Basic Contact
• Basic Order
• Basic Assignment

Back Office training (2 hours)

• Basic navigation
• Overview of Employee, Customer, Contact
• Basic Time Entry
• Basic Payroll
• Basic Billing
• Basic AR

Each session is only $50 per user!  E-mail us today with the session you would like to attend.

Front Office: Monday February 14th 10am-12 CST

Back Office: Tuesday February 15th 10am-12 CST