Avionté, a rapidly growing staffing technology firm, is seeking a dynamic, high energy Customer Care Rep.  Avionté’s Customer Care department provides exceptional customer service and support of our proprietary software system to our nationwide client base.

Avionté is a firm believer that our most important asset is our customers.

Customer Care Department Responsibilities/Specializations:

The customer care team has many facets and variety allowing individual team members to focus in specific areas.

• Customer Care/Account Management: you will be in charge of managing customer relationships with our clients that utilize our proprietary software.  From providing regular check-in calls to assisting with development requests or customizations, you will be their main point of contact.
• External & Internal Training:  this position requires the aptitude to learn a comprehensive software inside and out.  This department provides training on work flow, processes, new functionality, etc. to internal employees as well as external customers.
• QA: as we are constantly developing and improving the software, new functionality is always being added or changed.  This position will be responsible for driving quality assurance and testing functionality to increase efficiency and usability with version releases.
• Documentation:  Updating and maintaining documentation for the software.
• 3rd Party Integrations:  We integrate and partner with many other industry vendors to bring further efficiencies to our clients.  Relationships with industry vendors need to be maintained as well as future endeavors and customizations with other 3rd parties.
• Overflow Implementation & Sales:  As we are experiencing tremendous growth as a company, there will often be times where other departments need additional resources.  Avionté operates as a team and it will be expected that everyone steps in to ensure the best possible experience for our clients and prospective clients.   The Customer Care department has a great depth of knowledge and will be asked to use this at times to assist with sales demonstrations and implementation support services.

Skills/Qualifications:

• Staffing Industry experience (3-5 years)
• Extremely detailed oriented and very organized
• Great multi-tasking and follow-up
• Ability to work and thrive in a fast paced environment
• Bring an enthusiastic energy, drive to create lasting relationships
• Technical aptitude and motivation to learn a comprehensive software program
• Bachelor’s degree
• Previous account management experience a bonus but not required
• Excellent customer service skills, written and verbal communication skills

Perks:

• Work for a high growth, energetic organization
• Competitive benefits including retirement plan, company paid health insurance and profit sharing
• Work with others that share your drive and commitment for excellence
• A career with extreme advancement opportunities that will take you as far as you want to go!

Avionté is based in Eagan, Minnesota.  While there are other offices nationwide, the candidate must work from the Eagan, MN office.  This position is not ideal for timid, measured, slow thinking, coasting individuals.  This position is hard, fast and intense but also very rewarding.  If you currently are employed with one of our customers, we will require approval from the company before we could officially offer you the position.

Please email your cover letter and resume along with salary requirements.

Avionté, a staffing technology firm, is seeking a dynamic, high energy Technical Support Specialist. The Technical Support Specialist will be responsible for providing software and technical support to the existing client base. This includes researching issues, working with clients on the appropriate resolution, correcting technical issues and programming requested features.

What you will get to do:

• Maintain customer relationships through superior support and customer service
• Respond to calls and emails from current clients to prioritize, track, and resolve support issues
• Correct the issues and communicate resolution to the client
• Gain in-depth knowledge of the proprietary software system
• Assist in feature development utilizing SQL and C#
• Perform Software Upgrades to new versions
• Test new product features

Skills/Qualifications:

• SQL 2005/ T-SQL programming skill set
• Knowledge of C# programming and .Net 2.0 Framework
• 1 -2 years previous Help Desk experience
• Strong problem solving skills and attention to detail
• Ability to work in a fast paced environment
• Bachelor’s degree
• Excellent customer service skills
• Excellent written and verbal communication skills

Perks:

• High growth, energetic organization
• Work with others that share your same drive and commitment for excellence
• Significant opportunities for career advancement
• Competitive benefits including retirement plan and company-paid health insurance

Avionté is a fun, high-growth Technology Company based in Eagan, Minnesota. The company offers exciting opportunities for advancement and allows each employee to be intimately involved in the company’s growth and development. Utilizing the latest in Microsoft technology, Avionté offers a full suite of technology products to staffing firms across the country.

Tell us about what you have done!  Please include a quick introduction and responses to the following questions:

How many years of customer service experience do you posses?
Were your customers internal, external or both?
Tell us a little bit about your SQL and C# experience. What kind of projects have you worked on?
Rate your level of expertise with SQL and C# from 1-5 (5 being the highest).
What compelled you to apply for this position?
What are your salary requirements?

Please send us your cover letter, resume and salary expectations.

Avionté, a staffing technology firm, is seeking a dynamic, high energy Network Engineer / Administrator. The position demands a well-organized, process driven but action-oriented team player with the ability to prioritize daily work, change directions quickly, coordinate with team members and work on multiple projects simultaneously.  Take ownership of day-today operations of Avionte’s networking infrastructure ensuring proper functioning, upgrades, monitoring and security.

What you will get to do:

• Install, configure, and troubleshoot routers, firewalls, switches, servers (physical and virtual) and workstations

• Plan, coordinate and execute processes and procedures for a hosted platform

•Manage and implement disaster recovery and back-up plans

•Configure and organize main network administration and server environment

•Maintain internal and external network stability
• Gain in-depth knowledge of the proprietary software system

Skills/Qualifications:

• Windows Network Administration

• 3+ Years of Managed Hosting Environment experience

• Extensive working knowledge of Active Directory, DNS and IIS

• MSCE Certified or similar certification

• Must have excellent command of:

1.   Terminal Services/Remote Desktop Services

2.   MS SQL Server

• Preferred experience with VMware, Storage Arrays and iSCSI SANs

• Disaster Recovery Experience

• Strong problem solving skills and attention to detail
• Ability to work in a fast paced environment
• Bachelor’s degree in Computer Science or equivalent
• Excellent customer service, written and verbal communication skills

Perks:

• Work for a high growth, energetic organization
• Competitive benefits including retirement plan, company paid health insurance and profit sharing
• Work with others that share your drive and commitment for excellence
• A career with extreme advancement opportunities that will take you as far as you want to go!

If ‘OK’ is good enough, you need not apply.  We are looking to hire talent.  This position is extremely detail oriented and process driven, a great fit for someone who considers themselves a perfectionist.  We are responsible for other company’s livelihoods and need someone to make sure the job is done right.  While learning is always important in a growing position, we expect you to know more about active directory than we do.  As a candidate you must be willing to perform routine server maintenance and updates during off business hours.

Please send a cover letter, resume and salary requirements (within a $5K range)

Any resume not accompanied by a cover letter or salary requirements will not reviewed.

Avionté, a staffing technology firm, is seeking a dynamic, high energy Technical Support Specialist. The Technical Support Specialist will be responsible for providing software and technical support to the existing client base. This includes researching issues, working with clients on the appropriate resolution, correcting technical issues and programming requested features.

What you will get to do:

• Maintain customer relationships through superior support and customer service
• Respond to calls and emails from current clients to prioritize, track, and resolve support issues
• Correct the issues and communicate resolution to the client
• Gain in-depth knowledge of the proprietary software system
• Assist in feature development utilizing SQL and C#
• Perform Software Upgrades to new versions
• Test new product features

Skills/Qualifications:

• SQL 2005/ T-SQL programming skill set
• Knowledge of C# programming and .Net 2.0 Framework
• 1 -2 years previous Help Desk experience
• Strong problem solving skills and attention to detail
• Ability to work in a fast paced environment
• Bachelor’s degree
• Excellent customer service skills
• Excellent written and verbal communication skills

Perks:

• High growth, energetic organization
• Work with others that share your same drive and commitment for excellence
• Significant opportunities for career advancement
• Competitive benefits including retirement plan and company-paid health insurance

Avionté is a fun, high-growth Technology Company based in Eagan, Minnesota. The company offers exciting opportunities for advancement and allows each employee to be intimately involved in the company’s growth and development. Utilizing the latest in Microsoft technology, Avionté offers a full suite of technology products to staffing firms across the country.

Tell us about what you have done!  Please include a quick introduction and responses to the following questions:

How many years of customer service experience do you posses?
Were your customers internal, external or both?
Tell us a little bit about your SQL and C# experience. What kind of projects have you worked on?
Rate your level of expertise with SQL and C# from 1-5 (5 being the highest).
What compelled you to apply for this position?
What are your salary requirements?

Interested?  Send us an email with your resume and answers to the above questions.

Not quite the right fit for you?  We are always looking for great talent to add to our team.  Send us your resume and the type of position you would be interested in.

Avionté, a staffing technology firm, is seeking a dynamic, high energy Technical Support Specialist II. The Technical Support Specialist will be responsible for providing software and technical support to the existing client base. This includes researching issues, working with clients on the appropriate resolution, correcting technical issues and programming requested features.

What you will get to do:

• Maintain customer relationships through superior support and customer service
• Respond to calls and emails from current clients to prioritize, track, and resolve support issues
• Correct the issues and communicate resolution to the client
• Gain in-depth knowledge of the proprietary software system
• Assist in feature development utilizing SQL and C#
• Perform Software Upgrades to new versions
• Test new product features

Skills/Qualifications:

• SQL 2005/ T-SQL programming skill set (minimum 1-2 years experience)
• Knowledge of C# programming and .Net 2.0 Framework
• 1 -2 years previous Help Desk experience
• Strong problem solving skills and attention to detail
• Ability to work in a fast paced environment
• Bachelor’s degree
• Excellent customer service skills
• Excellent written and verbal communication skills

Perks:

• High growth, energetic organization
• Work with others that share your same drive and commitment for excellence
• Significant opportunities for career advancement
• Competitive benefits including retirement plan and company-paid health insurance

Avionté is a fun, high-growth Technology Company based in Eagan, Minnesota. The company offers exciting opportunities for advancement and allows each employee to be intimately involved in the company’s growth and development. Utilizing the latest in Microsoft technology, Avionté offers a full suite of technology products to staffing firms across the country.

Tell us about what you have done!  Please include a quick introduction and responses to the following questions:

How many years of customer service experience do you posses?
Were your customers internal, external or both?
Tell us a little bit about your SQL and C# experience. What kind of projects have you worked on?
Rate your level of expertise with SQL and C# from 1-5 (5 being the highest).
What compelled you to apply for this position?
What are your salary requirements?

Please send all inquiries via e-mail.

SUMMARY: Works as part of the customer service and account management function and is responsible for customer service operations. Maintains relationships, generates revenue within client base and provides client support at the organizational level.  Work closely with the Executive and Management Team, to set customer service strategies, goals and policies appropriate to each customer segment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

§  Accountable for execution of day-to-day training and customer service operations.

§  Track customer satisfaction and performance to evaluate against service levels, quality, customer satisfaction, and cost.

§  Synthesize and communicate valuable customer feedback to relevant departments and teams.

§  Ensure that customer service operations are seamlessly integrated with other internal operational units including Sales/Marketing, Support, Implementation and Development.

§  Strategic planning efforts for the evolution of the training program and customer service function and make recommendations for organizational improvements to better support the Customer Experience.

• Manage client expectations by assessing client needs effectively and demonstrating a clear understanding of issues and possible solutions.
• Ensure the effective delivery of programs to accounts, including implementation planning, communications, training, issue resolution and reporting.
• Seek, extend, and expand client relationships and opportunities by anticipating client needs, developing solutions, and implementing programs including 3^rd party integrations, Web products and other lines of service.
• Demonstrate understanding of development areas and products relative to client assignments.
• Communicate with clients in an appropriate, professional and timely manner and help to manage issues while acting in the best interest of the company.
• Attend and participate in client meetings including conference calls and on-site visits as outlined in the annual plan or as deemed necessary.
• Utilize internal resources to ensure business is delivered effectively, on time, on budget, and in such a way that maximizes client service and profitability.

EDUCATION AND /OR EXPERIENCE:

§  Broad management capabilities, including people, process, and technology management.

§  Strong combination of people management, strategy, and analytical skills to drive optimal performance.

§  Background or experience in customer service delivery and /or Training, with at least three years in customer service for a company or business line.

§  An undergraduate degree (BS/BA) in a related field.

§  Effective presentation, verbal and written communications skills.

For consideration, email us your resume.

Avionté, a staffing technology firm, is seeking a dynamic, high energy Technical Support Specialist with networking expertise. The Networking Technical Support Specialist will be responsible for providing software and technical support to the existing client base. This includes researching issues, working with clients on the appropriate resolution, correcting technical issues and programming requested features.

What you will get to do:

• Install, configure, and troubleshoot routers, firewalls, switches, servers, and workstations

•Manage and implement disaster recovery and back-up plans

•Configure and organize main network administration and server environment

•Maintain internal and external network stability

• Respond to calls and emails from staff/clients to prioritize, track, and resolve network issues
• Correct the issues and communicate resolution to the staff/client
• Gain in-depth knowledge of the proprietary software system
• Perform Software Upgrades to new versions
• Test new product features

Skills/Qualifications:

• Windows Network Administration

• Terminal server environment

• Firewall

• Disaster Recovery Experience

• Knowledge of MS-SQL server administration

• Knowledge of Active Directory

• Knowledge of VMWare

• Knowledge of IIS

• 1 -2 years previous Help Desk experience

• SQL 2005/ T-SQL programming skill set

• Knowledge of C# programming and .Net 2.0 Framework

• Strong problem solving skills and attention to detail
• Ability to work in a fast paced environment
• Bachelor’s degree
• Excellent customer service, written and verbal communication skills

Perks:

• High growth, energetic organization
• Work with others that share your same drive and commitment for excellence
• Significant opportunities for career advancement
• Competitive benefits including retirement plan and company-paid health insurance

Avionté is a fun, high-growth Technology Company based in Eagan, Minnesota. The company offers exciting opportunities for advancement and allows each employee to be intimately involved in the company’s growth and development. Utilizing the latest in Microsoft technology, Avionté offers a full suite of technology products to staffing firms across the country.

Please send all inquiries via e-mail to brianna@avionte.com

Avionté, a staffing technology firm, is seeking a dynamic, high energy Technical Support Specialist II. The Technical Support Specialist will be responsible for providing software and technical support to the existing client base. This includes researching issues, working with clients on the appropriate resolution, correcting technical issues and programming requested features.

What you will get to do:

• Maintain customer relationships through superior support and customer service
• Respond to calls and emails from current clients to prioritize, track, and resolve support issues
• Correct the issues and communicate resolution to the client
• Gain in-depth knowledge of the proprietary software system
• Assist in feature development utilizing SQL and C#
• Perform Software Upgrades to new versions
• Test new product features

Skills/Qualifications:

• SQL 2005/ T-SQL programming skill set (minimum 1-2 years experience)
• Knowledge of C# programming and .Net 2.0 Framework
• 1 -2 years previous Help Desk experience
• Strong problem solving skills and attention to detail
• Ability to work in a fast paced environment
• Bachelor’s degree
• Excellent customer service skills
• Excellent written and verbal communication skills

Perks:

• High growth, energetic organization
• Work with others that share your same drive and commitment for excellence
• Significant opportunities for career advancement
• Competitive benefits including retirement plan and company-paid health insurance

Avionté is a fun, high-growth Technology Company based in Eagan, Minnesota. The company offers exciting opportunities for advancement and allows each employee to be intimately involved in the company’s growth and development. Utilizing the latest in Microsoft technology, Avionté offers a full suite of technology products to staffing firms across the country.

Tell us about what you have done!  Please include a quick introduction and responses to the following questions:

How many years of customer service experience do you posses?
Were your customers internal, external or both?
Tell us a little bit about your SQL and C# experience. What kind of projects have you worked on?
Rate your level of expertise with SQL and C# from 1-5 (5 being the highest).
What compelled you to apply for this position?
What are your salary requirements?

Please send all inquiries via e-mail to briana@avionte.com

Avionte LLC seeks Product Manager (Sales Engineer).  Sell company’s proprietary software applications, where selling requires a technical background.  Plan and modify product configurations to meet customer needs.  Confer with external customers to assess needs and determine system requirements.  Collaborate with sales team to understand customer requirements and promote the sale of company products, and to provide sales support.  Develop, present, and respond to proposals for specific customer requirements.  Sell products requiring extensive technical knowledge and related support.  Prepare and deliver technical presentation that explain the products and their functionality to customers.  Provide technical support and service to customers regarding use and maintenance of company products.  Requires Bachelor’s degree or foreign equivalent in Computer Science, Network Modeling or a closely-related field.  Qualified candidate must have at least 5 years progressive experience in systems analysis and/or product development, working with staffing industry ERP systems.

Avionté Staffing Software is seeking high energy individuals for several positions throughout the company.  Avionté Staffing Software is a fun, high-growth technology company based in Eagan, Minnesota.  Utilizing the latest in Microsoft technology, Avionté offers a full suite of technology products to staffing firms across the country.  If you are highly motivated and looking for exciting opportunities within a dynamic organization, we look forward to hearing from you!  Please email cover letter and resume to briana@avionte.com

Web Developer
Responsible for insuring quality and providing design inspiration to the web portions of the related software application.  Includes researching issues, working with clients on the appropriate resolution, correcting technical issues and programming requested features.

Position Responsibilities:

• Support and install web products to client
• Interact and understand web related issues and new feature request with client
• Design workflow and create web applications
• Prepare documentation for end user, implementation and support departments
• Test product

Skills/Qualifications:

• Knowledge of SQL Server
• Strong desire to program
• Experience in Object Oriented Programming, specifically with Web pages
• Strong problem solving skills and attention to detail
• Succeed in a fast paced environment
• Ability to research a problem and create a solution
• Excellent written and verbal communication skills
• Needs to be able to work with a team as well as independently

Networking Technical Support Specialist
Responsible for providing networking focused software and technical support to the existing client base as well as to internal employees and situations.

Position Responsibilities:

• Respond to calls and emails from current clients to prioritize, track, and resolve support issues
• Correct the issues and communicate resolution to the client
• Install, configure, and troubleshoot routers, firewalls, switches, servers, and workstations
• Gain in-depth knowledge of the proprietary software system
• Perform Software Upgrades to new versions
• Test new product features

Skills/Qualifications:

• Knowledge of MS-SQL server (1 -2 yrs experience)
• Knowledge of Active Directory (1 -2 yrs experience)
• Knowledge of VMWare (1 -2 yrs experience)
• Knowledge of IIS (1 -2 yrs experience)
• 1 -2 years previous Help Desk experience
• SQL 2005/ T-SQL programming skill set
• Knowledge of C# programming and .Net 2.0 Framework
• Strong problem solving skills and attention to detail
• Ability to work in a fast paced environment
• Bachelor’s degree
• Excellent customer service, written and verbal communication skills

Sales Representative
This position will be responsible for the management of a region by contacting staffing agencies within their territory and selling our proprietary software to prospective clients.

Position Responsibilities:

• Meeting individual sales goals and objectives as well as assisting in reaching departmental goals and objectives
• Provide relevant and timely updates to sales manager
• Specifically responsible for field sales, telemarketing and client services that include delivering demonstrations, contract proposals and presenting product related technical information
• Motivated and willing to travel to meet with prospective clients and leads
• Maintain knowledge of market and industry trends, competitors and leading customer strategies

Skills/Qualifications:

• Recent graduate with a 4-year degree or
• Posses previous software sales experience or
• Staffing sales experience
• Technical skill level to present and explain software functionality
• Highly motivated and organized
• Strong negotiating skills and capacity in person and on the phone
• Outstanding communication and relationship building skills
• Excellent written and verbal communication skills
• Computer literate and able to use sales database to track, record and report on progress

Corporate Technology Trainer
Will be responsible for performing and maintaining a variety of technology training activities and documentation as well as to monitor and test systems for desired functionality and quality.

Position Responsibilities:

• Conduct technical training sessions at assigned locations
• Prepare and adapt training materials to a variety of settings
• Conduct demonstrations of company products
• Recruit customers to build enrollments in training sessions
• Host public information meeting to market the training projects
• Assist in evaluating of training activities; maintain records including certification and skills training
• Develop, test, monitor and provide training for implementation and new upgrades
• Provide technical assistance and support to existing clients

Skills/Qualifications:

• Formal experience in a business systems training capacity
• Ability to utilize standard teaching aids and equipment
• Employ basic methods and procedures in an instructional as well as electronic environment
• Follow oral and written directions
• Establish and maintain friendly, cooperative and effective working relationships with all persons contacted in the course of work
• Excellent written and verbal communication skills

Technical Support Specialists 1 & 2

These positions are responsible for providing software and networking support to the existing client base.  This includes researching and follow-up on projects, communicating with clients and correcting technical issues.

Position Responsibilities:

• Maintain customer relationships through superior support and customer service
• Respond to calls and emails from current clients to prioritize, track and resolve support issues
• Serve as the primary support for network related concerns
• Gain in-depth knowledge of the proprietary software system
• Support software utilizing SQL and C#
• Assist in other areas of software development as needed

Skills/Qualifications:

• Networking knowledge and interest in developing networking skills
• Knowledge of SQL 2005
• Knowledge of C# programming and .Net 2.0 Framework
• Strong problem solving skills and attention to detail
• Bachelors Degree
• Excellent customer service skills
• Excellent written and verbal communication skills